Send us a Message
Have a question, suggestion, or need help? Fill out the form below and we'll get back to you as soon as possible.
Contact Information
๐ง Email Support
Email: finvinityapp@gmail.com
Response Time: Within 48 hours
Best For: Technical support, bug reports, feature requests, privacy questions
๐จโ๐ป Developer
Developer: Tahsin Yiฤit Gรผltekin
Location: Istanbul, Turkey
Timezone: GMT+3 (Turkey Time)
Languages: English, Turkish
What to Expect
๐ Support Response Times
- General Questions: 24-48 hours
- Bug Reports: 12-24 hours
- Privacy Concerns: Within 24 hours
- Data Issues: 24-48 hours
- Feature Requests: 48-72 hours
Note: Response times may be longer during weekends and Turkish holidays.
How We Can Help
๐ Bug Reports
Experiencing crashes, incorrect data, or unexpected behavior? We want to fix it! Please include:
- Device model and operating system version
- App version (found in Settings)
- Steps to reproduce the issue
- Screenshots or screen recordings if applicable
๐ก Feature Requests
Have an idea to make Finvinity better? We love hearing from users! Tell us:
- What feature you'd like to see
- How it would improve your experience
- Any specific details about how it should work
๐ Data Issues
Notice incorrect prices, missing assets, or data discrepancies? Let us know:
- The specific asset (ticker symbol or name)
- What data appears incorrect
- What you expected to see
- The date/time you noticed the issue
๐ Privacy Questions
Questions about how we handle your data? We're transparent about our privacy practices:
- Data collection and usage questions
- Data deletion requests
- Privacy policy clarifications
- Data export assistance
๐ General Support
Need help using the app or have general questions? We're here to help with:
- How to add investments
- Understanding app features
- Account-free setup questions
- Troubleshooting performance issues
Before You Contact Us
To get the fastest help, please check these resources first:
- Support Center: Comprehensive guides and tutorials
- FAQ: Answers to the most common questions
- Troubleshooting Guide: Solutions for common issues
- App Settings: Check for app updates and review settings
๐ Quick Fixes to Try First
- Close and restart the app
- Check your internet connection
- Make sure you have the latest app version
- Pull down to refresh data manually
- Restart your device if issues persist