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Helps us provide better support for technical issues

Contact Information

๐Ÿ“ง Email Support

Email: finvinityapp@gmail.com

Response Time: Within 48 hours

Best For: Technical support, bug reports, feature requests, privacy questions

๐Ÿ‘จโ€๐Ÿ’ป Developer

Developer: Tahsin YiฤŸit Gรผltekin

Location: Istanbul, Turkey

Timezone: GMT+3 (Turkey Time)

Languages: English, Turkish

What to Expect

๐Ÿ“ Support Response Times

  • General Questions: 24-48 hours
  • Bug Reports: 12-24 hours
  • Privacy Concerns: Within 24 hours
  • Data Issues: 24-48 hours
  • Feature Requests: 48-72 hours

Note: Response times may be longer during weekends and Turkish holidays.

How We Can Help

๐Ÿ› Bug Reports

Experiencing crashes, incorrect data, or unexpected behavior? We want to fix it! Please include:

  • Device model and operating system version
  • App version (found in Settings)
  • Steps to reproduce the issue
  • Screenshots or screen recordings if applicable

๐Ÿ’ก Feature Requests

Have an idea to make Finvinity better? We love hearing from users! Tell us:

  • What feature you'd like to see
  • How it would improve your experience
  • Any specific details about how it should work

๐Ÿ“Š Data Issues

Notice incorrect prices, missing assets, or data discrepancies? Let us know:

  • The specific asset (ticker symbol or name)
  • What data appears incorrect
  • What you expected to see
  • The date/time you noticed the issue

๐Ÿ”’ Privacy Questions

Questions about how we handle your data? We're transparent about our privacy practices:

  • Data collection and usage questions
  • Data deletion requests
  • Privacy policy clarifications
  • Data export assistance

๐Ÿš€ General Support

Need help using the app or have general questions? We're here to help with:

  • How to add investments
  • Understanding app features
  • Account-free setup questions
  • Troubleshooting performance issues

Before You Contact Us

To get the fastest help, please check these resources first:

  • Support Center: Comprehensive guides and tutorials
  • FAQ: Answers to the most common questions
  • Troubleshooting Guide: Solutions for common issues
  • App Settings: Check for app updates and review settings

๐Ÿ”„ Quick Fixes to Try First

  1. Close and restart the app
  2. Check your internet connection
  3. Make sure you have the latest app version
  4. Pull down to refresh data manually
  5. Restart your device if issues persist