Refund Policy

🆓 Finvinity is Completely Free

What's Included for Free

• Complete portfolio tracking for all supported assets
• Real-time market data and price updates
• Portfolio performance analytics and calculations
• Financial news integration
• Data export and import capabilities
• All current and future core features
• Cross-platform sync through manual export/import
• Customer support and updates

No Hidden Costs

• No subscription fees: Use Finvinity forever without any recurring charges
• No in-app purchases: All features are unlocked from the start
• No premium tiers: Everyone gets the same full-featured experience
• No advertisements: Clean, ad-free interface always
• No data charges: Beyond normal internet usage for price updates

📱 Platform-Specific Policies

Apple App Store

Even though Finvinity is free, if you ever encounter issues with any potential future purchases or if Apple mistakenly charges you:

How to Request a Refund from Apple

1. Via Apple's Website:
   • Go to reportaproblem.apple.com
   • Sign in with your Apple ID
   • Find the purchase and click "Report a Problem"
   • Select your reason and submit the request
2. Via Settings App:
   • Go to Settings > [Your Name] > iTunes & App Store
   • Tap your Apple ID and select "View Apple ID"
   • Tap "Purchase History" and find the item
   • Tap "Report a Problem"
3. Contact Apple Support:
   • Visit getsupport.apple.com
   • Select "Billing & Subscriptions"
   • Choose to chat, call, or email Apple

Apple's Refund Policy

• Timeframe: Requests must be made within 90 days of purchase
• Approval: Apple reviews each request individually
• Processing Time: Refunds typically process within 48 hours to 30 days
• Method: Refunds return to your original payment method

Google Play Store

For Android users, Google Play also has refund policies for any potential future purchases:

How to Request a Refund from Google Play

1. Via Google Play Console:
   • Go to play.google.com/store/account
   • Find the purchase under "Order history"
   • Select "Request a refund" or "Report a problem"
   • Follow the on-screen instructions
2. Via Google Play App:
   • Open Google Play Store app
   • Tap Menu > Account > Order history
   • Find the purchase and tap "Request a refund"
3. Contact Google Support:
   • Visit support.google.com/googleplay
   • Select "Contact us" for billing issues

Google Play's Refund Policy

• 48-Hour Rule: Automatic refund eligibility for the first 48 hours
• Extended Period: Case-by-case review for requests after 48 hours
• Processing Time: Refunds typically process within 1-3 business days
• Method: Refunds return to your original payment method

🔮 Future Premium Features Policy

Our Commitment to Free Core Features

We are committed to keeping Finvinity's core portfolio tracking features completely free forever. However, if we ever introduce optional premium features in the future, our refund policy would be:

Hypothetical Premium Feature Refunds

• 30-Day Guarantee: Full refund within 30 days of any premium purchase
• No Questions Asked: Simple email request to finvinityapp@gmail.com
• Quick Processing: Refunds processed within 5 business days
• Pro-Rated Subscriptions: Unused portions of subscriptions would be refunded
• Data Retention: Your portfolio data remains safe regardless of refund status

What Would Never Be Premium

Even if we introduce premium features, these core functions will always remain free:

• Basic portfolio tracking and management
• Real-time price data for major assets
• Portfolio performance calculations
• Data export and import
• Core financial news
• Basic charts and analytics
• Customer support for free features

🛠️ Issue Resolution

Before Requesting a Platform Refund

If you're experiencing issues with Finvinity, please contact us first. Most problems can be resolved quickly:

Common Issues We Can Help With

• App crashes or freezing: Technical troubleshooting
• Data sync problems: Export/import assistance
• Missing features: Feature explanations and guidance
• Account confusion: Clarification that no account is needed
• Pricing questions: Confirmation that the app is completely free
• Device compatibility: System requirement verification

How to Get Help

1. Email Support: finvinityapp@gmail.com
2. Response Time: Within 24 hours during business days
3. Include Information:
   • Device model and operating system version
   • Finvinity app version
   • Detailed description of the issue
   • Screenshots if applicable

Satisfaction Guarantee

While Finvinity is free, we still want you to be completely satisfied with your experience:

• No-cost trial: Try all features without any payment
• Easy uninstall: Remove the app anytime without consequences
• Data portability: Export your data before uninstalling
• No lock-in: Switch to other apps easily with exported data
• Feedback welcome: Help us improve based on your suggestions

⚠️ Mistaken Charges

If You Were Charged by Mistake

Since Finvinity is completely free, any charges related to our app would be a mistake. If this happens:

Immediate Steps

1. Verify the Charge:
   • Check your payment method statements
   • Confirm the charge is related to Finvinity
   • Note the exact amount and date
2. Contact Us First:
   • Email: finvinityapp@gmail.com
   • Subject: "Mistaken Charge - [Amount] on [Date]"
   • Include screenshots of the charge
3. Platform Support:
   • Simultaneously contact Apple or Google Play support
   • Reference our confirmation that Finvinity is free
   • Request immediate reversal of charges

Our Response to Mistaken Charges

• Immediate acknowledgment: We'll respond within 2 hours
• Written confirmation: Official statement that Finvinity is free
• Platform communication: We'll contact Apple/Google on your behalf
• Follow-up: Ensure the issue is resolved to your satisfaction

📞 Contact Information

Refund-Related Questions

For any questions about refunds, charges, or billing:

• Email: finvinityapp@gmail.com
• Subject Line: "Refund Policy Question" or "Billing Issue"
• Response Time: Within 24 hours
• Business Hours: Monday-Friday, 9 AM - 6 PM (Turkey Time, UTC+3)

What to Include in Your Message

• Your name and email address
• Device type (iPhone, Android) and model
• Specific issue or question about refunds
• Screenshots if relevant (charges, error messages)
• Apple ID or Google Play account email (if different)

Alternative Contact Methods

• App Store Reviews: We monitor and respond to reviews
• Google Play Reviews: Developer responses available
• Support Page: Visit our Support Center
• FAQ: Check our Frequently Asked Questions

🔄 Policy Updates

Changes to This Policy

We may update this Refund Policy from time to time. Changes include:

• Free App Status: Updates if we ever introduce premium features
• Platform Changes: Updates based on Apple/Google policy changes
• Contact Information: Updates to support contact methods
• Legal Requirements: Updates for regulatory compliance

Notification of Changes

• Website Update: This page will reflect all changes
• App Notification: In-app notice for significant changes
• Email Notice: For users who contact us (if we have your email)
• Effective Date: Changes take effect 30 days after posting

Version History

• Version 1.0: June 2025 - Initial policy for free app
• Future versions: Will be listed here as updates occur

Last Updated: June 2025
Effective Date: June 2025
Version: 1.0